Shipping information

We offer FREE EMS shipping for all orders.

To learn more about EMS, please visit the Israeli postal website

EMS, the guaranteed worldwide courier service, is an international expedited shipping option offered by the Israel Postal Authority and 200 postal administrations worldwide.EMS guarantees delivery times of within 2-5 business days to main destinations worldwide with Internet tracking.

Customs, Duties, and Taxes

Customs, Duties, and Taxes are not included in the total at checkout. Orders may be subject to import taxes, customs duties and fees determined by the customs agency within the destination country.

Payment of any additional charges for customs clearance taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.

Shipping times

Please note, because we make most items to order, it may take some time before your order will be ready for delivery. You will receive an email confirmation once your order ships.

However, we understand that jewelry is often given for special occasions. If you have a due date please let us know what we can do to make sure you receive your order on time.
Special arrangements, such as delivery on a particular date, or holding the order until a due date, can be made by contacting us at [email protected]

Expedited order service is available on many items for an additional fee.

Tracking your order

We send shipping notification to all our clients that includes the package tracking number.
The EMS shipping can be tracked day or two after shipping.

Time traveler jewelry is committed to timely delivery for your order. However, delivery delays due to inclement weather conditions, carrier delays or incorrect addresses are beyond our control.
If you have any questions about our shipping procedures, please contact us at [email protected].
If your country is not available to ship to, please email for all returns and exchanges, please email [email protected] and we will assist you with your purchase.

Shipping back to us

Before shipping back please make sure you contact our customer service to receive instructions. A package sent incorrect may be held by the Israeli custom.

For all returns, repair inquiries and exchanges, please email [email protected].
Please include your name, description, photo of the damage.
All repairs are subject to shipping charges.

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