FAQ

 

Do you give full money back guarantee?

We give full 45 DAY money back guarantee.

If I decide I don’t like the item, can I return it and be refunded?

Yes!

If I wish to fix the ring size, replace the item or get refund, how do I ship back to you?

For all returns, repair inquiries and exchanges, please email Info@time-treveler-jewelry.com.
Please include your name, description, photo of the damage.

All repairs are subject to shipping charges.
Repairs take 4-6 weeks to complete.

We accept returns and exchanges within 30 days of receipt. We do not pay for returns to be shipped back to us.

We reserve the right to deny unreasonable repairs, returns, and exchanges.
Before shipping back please make sure you contact our customer service to receive instructions. A package sent incorrect may be held by the Israeli custom.

What type of payment do you accept?

We accept credit card, Paypal payment (which include e-checks), Bank transfer and western union payment. For more details on bank transfer and western union payment, please write to Info@time-treveler-jewelry.com .